Is resolved, the user terminates the session and the remote support software is deleted At the end of the session or when the user deems their issue To the user's computer and allows the support staff to view the user's computer screen Īnd when the user gives permission, support staff can show the user what to do orĮach remote session is logged and recorded to allow IT managers to audit and to ensure When the session key is entered by the user, the remote support software downloads Nine digit session key to start a secure one-time session, which they will enter at To access the Remote Support tool, IT support staff will provide the user with a unique
This provides technology support that is more timely and efficient for To receive technical support from IT support staff across campus networks or across This new remote assistance and screen-sharing service provides the community the convenience Why is IT implementing Remote Support at Pepperdine? Provides technology support that is more timely and efficient for the University. Use to help students, faculty, and staff with technology requests. The Remote Support Tool is simply a tool that Information Technology (IT) staff can
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Do I have to install anything to get Remote Support to work?.
Does Remote Support replace the Pepperdine Help Desk (x4357) phone line or the Technology.Why is IT implementing Remote Support at Pepperdine?.Provides technical support that is more timely and efficient for the University. Support from IT support staff across campus networks or across the Internet. This remote assistanceĪnd screen-sharing service gives the community the convenience to receive technical Help students, faculty, and staff with technology requests. The Remote Support Tool is a tool that Information Technology (IT) staff can use to Remote Support Tool Frequently Asked Questions Overview
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